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March, 2019 A couple of issues back, I had highlighted about Customer Satisfaction & Customer Delight – good service topped up by simple yet thoughtful gestures. This time I am constrained to highlight about Customer Saga, thanks to mindless processes and lack of understanding of issues by banking officials. S.Aggarwal was battling a rare, fatal

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Salute to the Soldiers!!

February, 2019 14th to 28th February, 2019. A singular fortnight. Dastardly & coward attack by terrorists on 40 of our brave-hearts. All of them lose their lives so that we live ours. A measured but swift, targeted retaliation by our armed forces. A strong, confident strike by the Government through brilliant strategic, political, defence and

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Note from my gardener..I loved it!!

February, 2019 Customer satisfaction is passé. It is customer delight now. Every supplier / service provider tries every trick in the book and even outside the book to ensure that a customer is delighted with his product / service and stays with him. The ‘Thank You’ comes in various avataars and forms and languages including

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Happy Republic Day!!

January, 2019 I couldn’t have chosen the quote in the banner at a more opportune time than now. Now, when we are besieged with shocking news about brazen conflict of interest, breach of code of conduct and misuse of position by a ‘Corporate czar’ who was a star in most ‘Corporate Governance Award’ ceremonies and

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What else can I say??

January, 2019 1st issue of the 10th year edition of Samhita in the 1st fortnight of 2019 ! Publishing issue after issue over the decade has surely sharpened my thinking and writing skills as also broadened the expanse and realm of my thoughts. It is a sort of mental-gym work out. Swami Vivekananda (whose 156th

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Welcome 2019!!!

December, 2018 It is rare that you begin the year and end it doing something you love. For me it was Music. 2018 was very fulfilling in that sense for me. I began the year listening to some soulful music on New Year Day hosted by Nadasurabhi Cultural Association in Koramangala, Bangalore that turned 25

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Guarding our boundaries!!

December, 2018 This fortnight has been quite tumultuous for people in power and position. Somebody in a powerful position stepped down voluntarily (or so it seemed). A few others enjoying power were routed out by the public. In yet another country a person in power is fighting hard to implement an exit decision that is

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Miracle in every new begining!!

November, 2018 “Papillon”, starring Steve McQueen, “The Lion King”, Alistair McLean’s “Puppet on a Chain”, “Cliff Hanger” starring Sylvester Stallone, were some of many of the movies I saw in this Cinema. Aah not to forget “Lost in the Desert” where school children used to get concession to watch this movie. And of course some

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